Claims

Horizon Insurance Brokers offers as part of the service, claims assistance to all our valued clients. This would, to put it very briefly include professional assistance in preparation of claim documentation, liaison and follow-up with Insurers and representation of the position on your behalf with surveyors and insurers. We have dedicated and experienced claims personnel to assist our clients in their hour of need.

What you need to do in the event of a claim:

As part of the general requirements in the event of an accident loss or injury which may lead to a possible claim, the following steps should be followed.

Do's

• Please note that immediate notification of a potential or actual claim to your insurers is very critical. Insurers could deny liability if they can prove that delay has resulted in prejudicing their rights in any way.
• Notify immediately as required the relevant authorities e.g. Police, Civil Defense, Port Authorities.
• Notify insurers of the incident immediately.
• Take all reasonable action to minimize the loss.
• Preserve all recovery rights by holding the parties causing the loss / damage responsible.
• Pass on all letters, writs, claims, summons to us immediately for onward transmission to Insurers.
• Act with reasonable dispatch.

Dont's

• Do not make any offer, admission, promise or payment to anybody without express written instructions from Insurers.
• Do not make any false statement or conceal relevant information.
• Do not leave the affected insured property unattended or unprotected.